💬 Feedback intelligence platform · Powered by Momentum Tech

Turn every complaint and suggestion into action.

FeedPilot One is a multi-tenant platform that collects customer feedback, complaints, and suggestions through QR codes and web — then triages, tracks, and resolves them as tickets, so nothing slips through the cracks.

Open FeedPilot → See how it works

QRInstant collection

AIAuto-triage

Multi-tenantMany brands, one platform

SLATracked resolution

What it does

Close the loop on customer feedback

Stop losing feedback in inboxes and review sites. Capture it, route it, resolve it, and learn from it.

📲

QR Code Collection

Place a QR at the table, counter, room, or receipt. Customers scan and share feedback in seconds — no app needed.

🎫

Feedback as Tickets

Every complaint, compliment, or suggestion becomes a trackable ticket with status, owner, and history.

🤖

AI Triage

Built-in smart triage categorizes and prioritizes incoming feedback automatically (optionally powered by your own AI key).

🏷️

Multi-Tenant Workspaces

Each brand, branch, or business is its own tenant with isolated data — perfect for groups and agencies.

🔔

Notifications

Teams get notified of new and escalating feedback so urgent issues are handled fast.

📈

Trends & Insights

See what customers complain about most and where to improve — turn raw feedback into decisions.

👥

Roles & Teams

Super-admin, tenant teams, and customers each have the right access and views.

🔐

Secure by Design

JWT authentication and per-tenant isolation keep every brand's feedback private.

🧩

Extensible

Ready to connect channels like WhatsApp and external AI — grows with your needs.

How it works

Feedback to resolution in four steps

Collect

Customers scan a QR code or open your feedback link and submit a complaint, compliment, or suggestion.

Triage

FeedPilot turns it into a ticket and auto-categorizes & prioritizes it, so the right team picks it up.

Resolve

Your team works the ticket through to resolution, with status updates and an audit trail.

Learn

Trends and insights reveal recurring issues so you can fix root causes and raise satisfaction.

Who it's for

Any business that lives or dies by customer experience

If customers walk through your door or use your service, FeedPilot helps you hear them.

🍴 Restaurants & cafés 🏥 Clinics & healthcare 🏨 Hotels & hospitality 🏬 Retail & malls 🎓 Schools & institutes 🏢 Property & facilities 🏦 Banks & services 🏛️ Government & public services

Business impact

Why teams choose FeedPilot One

✓
Catch problems early — resolve complaints privately before they become public 1-star reviews.
✓
Nothing gets lost — every piece of feedback is a tracked ticket with an owner.
✓
Respond faster — AI triage and notifications get urgent issues to the right team instantly.
✓
Frictionless for customers — a QR scan is all it takes; no app, no account.
✓
Improve with evidence — trends show exactly where to focus.
✓
Run many brands — multi-tenant isolation for groups, franchises, and agencies.

The feedback funnel

From scan to insight:

QR scans → submissionsCaptured

Auto-categorizationAI triage

Open ticketsTracked

Team notificationsReal-time

Recurring issuesInsights

Documentation

Getting started

A quick guide for administrators and teams.

🔑 Logging in

🏷️ Creating a tenant

Each brand or branch is set up as a tenant with its own users, QR codes, and isolated feedback data.

📲 Generating QR codes

Generate a feedback QR per location and place it where customers can scan — table, counter, room, or receipt.

🎫 Working tickets

Incoming feedback becomes tickets. Assign, update status, and resolve — with a full activity history.

🤖 AI triage (optional)

Works out of the box with built-in heuristics; add your own AI key to upgrade categorization quality.

🔔 Notifications & channels

Keep teams alerted on new and escalating feedback; ready to extend to channels like WhatsApp.