Features
Powerful features, one platform
Everything FeedPilot One gives you out of the box.
QR feedback forms
Place QR codes anywhere customers are.
Complaint management
Capture and resolve complaints in one flow.
Suggestion management
Turn ideas into a structured backlog.
Satisfaction tracking
Measure CSAT trends over time.
Ticket management
Every submission becomes a trackable ticket.
AI sentiment analysis
Know the tone of every message instantly.
AI categorization
Auto-tag issues by type and topic.
SLA management
Response and resolution timers built in.
Department routing
Send each issue to the right team automatically.
Escalations
Auto-escalate when SLAs are at risk.
Multi-location support
Track feedback per branch or site.
Analytics dashboard
Live sentiment, volume and resolution metrics.
WhatsApp notifications
Keep customers updated on their issue.
Email notifications
Alerts for teams and submitters.
Arabic & English support
Bilingual forms and dashboards.
Reports & exports
Export-ready reports for management.
Ready to get started?
Join UAE businesses running smarter on FeedPilot One.